Chattermill Platform Fundamentals

Looking for comprehensive Chattermill training for new starters? Or maybe you’re feeling a little bit out of practice? This is the best place to begin. Includes self-paced training materials and access to the certification exam.

Who is this course for?

This course is perfect for anyone looking to master the Chattermill platform from A to Z. Designed for flexibility, our course accommodates learners at any pace. Simply start, take breaks, pick up where you left off, and finish the course whenever it suits you best.

  • New Chattermill users looking to learn the foundations of the platform

  • Individuals wishing to update their understanding of Chattermill

  • CX, Customer Support, Product, and Marketing professionals looking to enhance their skills in voice of the customer analytics

Course curriculum

    1. What is the Feedback Page?

    2. Sentiment Charts

    3. Customization

    4. Collaboration

    5. Advanced Features

    1. Understanding Reports

    2. Saving a Chart

    1. Understanding Dashboards

    1. Understanding Workflows

    2. Anomaly Alerts

    3. Scheduled Reports

    4. Metric Changed

    1. Settings Page

    2. User Management

    3. Data Permissions

    4. Integrations

    5. Calendar Management

    6. Segment Management

    7. Themes, Phrases & Tags

    1. Certification Quiz

About this course

  • Free
  • 20 lessons
  • 1 hour of video content

What you'll learn

  • Analyze Customer Feedback

    Understand how themes work. Explore creating filters, applying segments, and adding tags.

  • Create Reports

    Learn more about metrics, charts and report types as you embark on the journey to create your very first reports.

  • Build Team Dashboards

    Create your first dashboard, add charts and annotations and share with your team.

  • Manage Workflows

    Learn how to use alerts and workflows to keep your teams informed about emerging risks and opportunities.

  • Manage Users

    Safeguard your data with ease by managing user roles, and setting data permissions for maximum security.

  • Advanced Settings

    Everything you need to know about your account - from managing themes and phrases to account security and integrations.


Junior Hewitt
VP Customer Success
Adrian Furnell
Customer Success Lead
George Candler
Customer Success Lead
Rob Lea
Account Manager
Euan Moore
Customer Success Manager