How to Analyze Feedback in Travel Organizations

Customer feedback is at the heart of delivering exceptional travel and hospitality experiences. In this course, you'll learn how to use Chattermill to turn traveler insights into meaningful improvements across every touchpoint.

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How to Analyze Feedback in Travel Organizations

Who is this course for?

This course is for Chattermill users in travel and hospitality. Whether you're in CX, Product, Partner Management, or Support, you'll learn how to use Chattermill for travel and hospitality-specific use cases.

  • CX and Support teams looking to improve Voice of the Customer metrics like NPS and CSAT.

  • Partner and Supplier Managers seeking to evaluate airline and hotel performance.

  • Product teams aiming to identify and fix digital booking experience issues.

What you'll learn

  • Use Cases in Travel

    Discover the top CX Intelligence use cases in travel and hospitality.

  • Analyze VoC Metrics

    Track and understand what's driving your NPS and CSAT scores.

  • Track Digital User Journey

    Use app store reviews to identify and fix digital experience issues.

  • Analyze Supplier Performance

    Learn how to evaluate partner performance using customer feedback.

  • Identify Contact Reasons

    Reduce support contact volumes by understanding why travelers reach out.

  • Get Started with Chattermill

    Learn how to create reports, build dashboards, and set up alerts in Chattermill.

Course Curriculum

    1. How to Analyze Customer Feedback in Travel Organizations

    1. Voice of the Customer Metrics Analysis

    2. Digital User Journey Analysis

    3. Travel Supplier Analysis

    4. Support Contact Reasons Analysis

    1. Summary

    1. Take the Quiz
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About this course

  • Free
  • 7 lessons
  • 0 hours of video content

Meet your instructor

Tom Whitney

VP of Solutions Consulting

Tom Whitney is VP of Solutions Consulting at Chattermill, where he helps some of the world's leading customer-centric organizations better understand their customers using Customer Experience Intelligence.